Climbing Turn Privacy Policy

This website is operated by Climbing Turn. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA828480

Our contact details

Name: Climbing Turn Ltd
Address: 25 Town Square, Stevenage, SG1 1BP
Phone Number: {lv_telephone}
Websites: https://www.climbingturn.co.uk, https://www.protouree.com, https://www.merlinengine.co.uk
E-mail: .(JavaScript must be enabled to view this email address)

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting https://www.climbingturn.co.uk (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/newsletter signup form . The information you give us may include your name, address, e-mail address and area of interest.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Why use your personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To allow us to reply to your contact messages

  • To allow users to subscribe to our newsletter

We do not share this information with other organisations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is: Your consent. You are able to remove your consent at any time. You can do this by contacting us directly.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

How we may use the information we collect

  • for purely functional reasons so that the site will operate smoothly;

    to provide you with information and/or services that you request from us;

Information we automatically collect about you. We will use this information:

  • Functionality cookies: these enable the site to function properly;
  • to administer our site including troubleshooting and statistical purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual.

We only use cookies that are essential to the functioning of the website.  We do not use any third party tracking cookies.

How we store your personal information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located in Southfield, Michigan, USA to facilitate the running and management of this website. Our hosting provider, UKDedicated, meets meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. UKDedicated cannot access, provide, rectify or delete any data that they store on our behalf without permission.

We use Mailchimp for our newsletters, please see their privacy policy here https://www.intuit.com/privacy/statement/

We keep your contact details for one year but are you are totally free to request their removal before then.

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at .(JavaScript must be enabled to view this email address), or {lv_telephone} if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at .(JavaScript must be enabled to view this email address), or {lv_telephone}.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://ico.org.uk